Privacy Policy

Zemaraim Technology Private Limited is a technology company registered in India, providing IT services including website design & development, mobile & desktop application development, multimedia production, digital marketing, and installation & maintenance services.

• Registered Address: Door No. 10/24, Sathy Road, 1st Floor, Kurumbapalayam, Kovilpalayam (Via), Coimbatore – 641107, Tamil Nadu, India.
• Contact Email: support@zemaraimtechnology.com
• Phone: +91 93455 35141

We collect information you provide directly and information collected automatically when you use our website.

• Personal Identification Information: Name, email address, phone number, company name, and billing/mailing address — collected when you fill in our contact, appointment, or inquiry forms.
• Communication Data: Messages, emails, and any correspondence you send us for support or project discussion.
• Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages — collected automatically via cookies and analytics tools.
• Usage Data: Information on how you interact with our website such as clicks, scroll depth, and navigation paths.
• Payment Information: For billing purposes, we collect transaction-related information. We do not store full credit/debit card details; payments are processed through secure third-party gateways.

We use the information we collect to:

• Respond to inquiries, appointment requests, and provide customer support.
• Deliver, maintain, and improve our IT services and website.
• Process transactions and send related invoices, receipts, and project updates.
• Send promotional communications about our services, offers, and company updates — only with your consent or as permitted by applicable law.
• Analyse website traffic and usage to improve user experience and content.
• Comply with our legal obligations and protect the rights of Zemaraim and our clients.
• Prevent fraudulent activity and ensure the security of our systems.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

• Essential Cookies: Required for the website to function correctly (e.g., session management).
• Analytics Cookies: Services like Google Analytics help us understand how visitors interact with our site. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant advertisements. You may opt out via your browser settings or the Google Ads Settings page.

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted vendors who help us operate our website, process payments, send emails, or provide cloud hosting — bound by confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority in India or another applicable jurisdiction.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We share information with third parties only when you have explicitly authorised us to do so.

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected (e.g., active client relationship).
• Comply with applicable legal, accounting, or regulatory requirements (typically up to 7 years for financial records under Indian law).
• Resolve disputes and enforce our agreements.

When information is no longer required, we securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted via our website.
• Restricted access to personal data on a need-to-know basis for our staff.
• Regular security assessments and software updates.
• Secure data storage with reputable third-party cloud providers.

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

• Source Code Policy: Zemaraim does not share uncompiled or raw source code during the project development phase. Upon receipt of the final payment, the Client will receive the Template Invoice copy and Hosting Credentials.
• Hosting Fees: All hosting charges, renewal fees, and associated service fees are the sole responsibility of the Client, payable directly to the hosting provider.
• Post-Completion Support: After project completion, Zemaraim provides technical support for three (3) months covering bugs attributable to the delivered code — excluding new features, content updates, or third-party service issues.

Our website may contain links to external websites operated by third parties (e.g., social media platforms, payment gateways). We have no control over and accept no responsibility for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party website you visit.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@zemaraimtechnology.com and we will promptly delete such information.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data, subject to legal retention obligations.
• Withdraw Consent to marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.
• Object to processing of your data for certain purposes.
• Data Portability — request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@zemaraimtechnology.com. We will respond within 30 days.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. We will notify you of significant changes by:

• Updating the "Effective Date" at the top of this page.
• Sending a notice to the email address associated with your account (where applicable).

Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.